Daily Archives: April 12, 2016

[Resolved] Outage: SmartTiles Preferences / Configuration Errors

Confirmed Resolved

Resolved: April 13, 2016 – 0600h UTC. (Opened: April 12, 2016 – 2100h UTC)

SmartTiles is currently encountering problems. We think they may be caused by SmartThings “Platform Updates” in progress, but this is unconfirmed speculation at this time.

Symptoms include:
  • Not able to access the preferences page – Error “You do not have permission to perform that action”
  • Unable to rename Dashboard – Error “You do not have permission to perform that action”
  • Spinners when attempting to enter various other Preferences / Configuration pages, including “View Dashboard”.
  • Inconsistent / odd data in the IDE pages under My Locations / Installed SmartApps / SmartTiles ...

Please do not uninstall SmartTiles. It is unlikely to resolve this problem.

  Please check back here from time to time, read updates on our News Page, and follow SmartTiles’s Twitter feed: @SmartTiles

You can also join in on the SmartThings Community Forum.

More information about SmartThings platform issues are sometimes posted on their Status Page at status.SmartThings.com ; (Unfortunately, “all clear” on SmartThings status report is not an assurance that the problem impacting us has been resolved.)

We apologize for the inconvenience and appreciate your patience while we research this problem with SmartThings Developer Advocacy Support.