Daily Archives: April 1, 2016

[Resolved]: SmartTiles Installer Enabled including new Region (NA02 Cloud Shard)

The SmartTiles Installer was re-enabled; but new installations will may not be possible on and after April 12th, 2016.

SmartThings has partially resolved the platform / system issues mentioned in the previous two posts. They have added a new server cluster (AKA a “cloud shard”) with address “https://graph-na02-useast1.api.smartthings.com/“, and we have updated the SmartTiles Installer to support this.

We are not certain how or which SmartThings Accounts are being assigned to the new Region-Shard, but perhaps it is used for all for new SmartThings customers, or customers who have deleted and now recreated their Accounts.

Regardless, it does not hurt to try multiple installation attempts, each time using a different choice of Region-Shard on the Installation Options Screen. The new option is the second one (see picture below).



Urgent Deadline Alert (updated)

SmartThings has informed us that they are making changes to the way that third-party web services SmartApps are  authorized and installable. The deadline was originally set for February 1, 2016, but was postponed and changes are now scheduled to take effect on April 1, 2016 April 12, 2016. This means that it will not be possible to install SmartTiles via our web installer on or after that date. Existing dashboards are expected to continue to function.

SmartTiles has been submitted for publication in the SmartThings In-App “Marketplace” and is currently going through their QA Review Process. We hope that the interruption to the ability to add SmartTiles to your account is minimized, but we have no ETA at this time. Check back here for updates and follow SmartTiles’s Twitter feed: @SmartTiles

Note: It is very important that you do not “Remove / Uninstall” the “SmartTiles (Connect)” SmartApp from your Account Locations, since, for an indeterminate period, there will be no way for you to reinstall it.


We apologize for the inconvenience and appreciate your patience as we navigate SmartThings’s turbulent waters.