[Resolved] Outage: SmartTiles outage for some users after 11/9 SmartThings platform upgrade


Resolved: Nov 10, 2016 – 1830h UTC. (Opened: Nov 10, 2016 – 1600h UTC)

SmartTiles users were reporting problems launching and/or installing. We think this was caused by recent SmartThings “Platform Updates”, and affected other apps in addition to SmartTiles, but was quickly resolved by SmartThings operations.

Symptoms include:

  • SmartTiles Launcher may land on the SmartThings IDE/API webpage instead of the Dashboard.
     
  • Attempts to “Install” SmartTiles from the SmartTiles.click/install website may fail.
     
  • There is no workaround or fix at this time.

Please do not uninstall SmartTiles. It is unlikely to resolve this problem.
Please check back here from time to time, read updates on our News Page, and follow SmartTiles’s Twitter feed: @SmartTiles

More information about SmartThings platform issues are sometimes posted on their Status Page at status.SmartThings.com ; (Unfortunately, “all clear” on SmartThings status report is not an assurance that the problem impacting us has been resolved.)

We apologize for the inconvenience and appreciate your patience while we research this problem with SmartThings Developer Advocacy Support.